This Personal Data Protection Statement provides you with additional information regarding how we collect your personal data and for which purposes we process them.

You should read the Privacy Policy in order to fully understand the legal basis for the collection of your data, how we use them, to whom we disclose them, and the rights you have. Before browsing the Website or carrying out any transaction with us, we kindly invite you to review this Privacy Policy as well and ensure that you agree with the terms and conditions under which we collect and process your personal data.

Commitment to the Protection of Personal Data

The security and protection of your personal data are a priority for us. For this reason, our Company undertakes the obligation to handle your personal data responsibly and to protect your right to privacy, in accordance with the law. Under no circumstances will our Company collect from you more personal data than is necessary for the specific purpose for which they are collected.

We will always keep your personal data secure and will comply with all applicable data protection provisions, as in force from time to time under the legislative and regulatory framework.

Who we are

The data controller responsible for the collection, processing, and use of your personal data, within the meaning of the applicable legislative and regulatory framework for the protection of personal data, is:

“ACHAIKI VIOMICHANIA GALAKTOS S.A.”, with registered offices at Aristotelous 20, Patras, PC 263 35, Greece, VAT No. 094365953, Tax Office of Kalamata, telephone +30 2614 400 600 & email: [email protected] (hereinafter referred to as the “Company”, the “Business”, “we”, “us”, “our”).

Your obligation to inform us of changes to your personal data

It is important that the personal data we hold about you are accurate and up to date. Please inform us as soon as possible of any changes to your personal data for as long as your transactional relationship with us continues.

What personal data do we collect?

Personal data or personal information means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one whose identity can be determined, directly or indirectly. These data do not include anonymous information.

We collect personal data that you provide to us when registering as a customer in our online or physical store, either when making a purchase as a guest or registered user in our online store, as well as any additional information you provide in order to update or maintain your registration details from time to time, or other information necessary for the execution and completion of any transaction with us. In addition, we process personal data that we collect or generate through our own means or receive from third parties.

These data include, among others:

• Identification data, such as: full name, title, gender, username or other similar identifier (e.g. email).

• Contact details, such as: delivery address, billing address, email address, landline and/or mobile phone number, and other contact information.

• Transaction data, such as: details of products you have purchased, data required in cases of returns or refunds, such as bank account details, beneficiary name, IBAN, and banking institution.

• Technical data, such as: channel – source of origin, device, duration of visit and browsing on our online store, IP address, browser type and version, time zone and location, operating system – platform, and other information about the technology of the devices you use to access our website.

• Account data, such as: login credentials (password and email), purchases or orders that are in progress, pending, or completed with us, your interests and preferences regarding the products we offer, as well as comments or responses to surveys we conduct.

• Usage data, such as: information about how you use our website, products, and services.

• Marketing and communication data, including your preferences regarding receiving promotional material from us and third parties and your communication preferences, provided we have your consent, as well as your opinions regarding products you have purchased from us.

Please note that in order to register or continue using our online store, we require your email address, name, address, and phone number. However, if you provide us with additional personal data upon our request or voluntarily, we will be able to offer you a higher level of services.

How we collect your information

We collect personal data about you:

• Through direct transactions with us, either via our store network, our online store, or through telephone or other communication with us.

• When you create a user account with us, through the relevant form and the information you provide while using your account.

• Through your subscription to the Company’s newsletter or participation in competitions, surveys, or other promotional activities.

• When you communicate with us via social media, submit inquiries, complaints, or other requests through our communication channels, or provide feedback on our products.

• If you register through a social media platform, we may collect the above personal data directly from information you have provided to that platform (provided the platform has the right to share such data with us).

• From third-party providers or publicly available sources.

How we use your personal data

We will process your personal data only when permitted by law. Generally, we will use your personal data only:

• Where it is necessary to perform a contract we are about to enter into or have entered into with you.

• Where it is necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal or regulatory obligation.

• Where you have given us your explicit consent.

Generally, we do not rely on consent as a legal basis for processing your personal data except in cases where we send promotional communications or process special categories of personal data. You reserve the right to withdraw your consent for receiving promotional communications at any time by contacting us using the contact details provided herein.

In certain cases, we process your personal data after obtaining your consent, for purposes such as:

• Informing you about events, special offers, promotions, and other matters related to the Company, its products, and services, according to the communication channel you have chosen.

• Informing you about offers or promotions of third-party partners, provided you have given your consent, according to the communication channel you have selected.

• Advertising our Company and products on social media to you and other individuals who may be interested in what we offer.

We may process your data in order to comply with obligations imposed by the applicable legislative and regulatory framework.

If you no longer wish to maintain a customer account, you may contact us (by phone or in writing) to delete your account at any time, following the account deletion procedure.

COOKIE POLICY

This Website uses Cookies. Below you can learn more about the Cookies used by avigal.gr, their purpose, and how to manage them.

1. What are cookies

Cookies are small text files installed on your computer or electronic device via the browser you use when visiting avigal.gr. Cookies help us collect information necessary to measure the effectiveness of the Website, improve and upgrade its content, adapt it to users’ needs, and measure the effectiveness of the presentation and promotion of avigal.gr on third-party websites. None of the Cookies used on the Website collect information that personally identifies you or access any document or file on your computer.

The information collected by Cookies may include browser type, device type, operating system, internet service provider, and similar information. Additionally, the Website’s information system automatically collects information about the locations you visit and links to third-party websites you may select through our Website.

More information about Cookies and how to manage or delete them can be found at www.aboutcookies.org

2. Types of cookies

The following categories of Cookies are used on avigal.gr:

Session and persistent cookies

Session cookies are stored during your visit and deleted when you exit the Website. Persistent cookies remain on your device for a longer period until deleted by you. Examples include cookies necessary for providing our services (such as remembering products in your shopping cart for approximately 7 days) or cookies that record user behavior on the Website, such as preferences, demographic data, and visited products, contributing to the creation of an anonymous profile.

Third-party cookies

Third parties such as Google Analytics may install Cookies we use. When you visit third-party websites or connect to social media platforms (Facebook, Instagram, YouTube) through our Website, these third parties may install Cookies as soon as you click the relevant link. These Cookies are outside our control and governed by each third party’s cookie policy. You should review their policies to understand how to manage them.

3. Managing and deleting Cookies

Most browsers provide options for managing Cookies. These options vary depending on the browser. You can allow Cookies, disable/delete existing Cookies, or be notified each time a Cookie is received. Instructions are usually found in the “Help”, “Tools”, or “Edit” menus of your browser.

Please note that if you reject or disable Cookies, some Website functionality may be partially lost. Disabling a Cookie does not delete it from your browser; this must be done manually through browser settings.

4. Changes to our Cookie Policy

We may modify this Cookie Policy in whole or in part at our sole discretion. Any modification will take effect immediately upon posting on the Website. A notice will be displayed on our homepage indicating the change. Continued use of the Website and services after changes constitutes acceptance of the modified Policy. If you do not agree, you must discontinue use of the Website and services.

Any changes to this Policy will be posted here immediately.

5. Contact

If you have any questions regarding this Policy, please contact us at [email protected].